Shipping Policies

We ship within 24 hours Monday through Friday, excluding holidays. If we cannot ship within these times, we will contact you using the information you have provided. Most shipping is done using USPS Priority Mail or UPS Ground Service.

DOMESTIC ORDERS

$10 FLAT RATE SHIPPING TO ALL US STATES FOR ORDERS UNDER $100

$10 flat rate shipping applies to all 50 states, Puerto Rico, the US Virgin Islands, and any other US territories where USPS Priority Mail delivers for qualifying orders. Flat rate shipping will either be by USPS Priority Mail or UPS Ground and determined by KETOKERRI according to cost and efficiency. See the section below, SHIPPING TIME, for a list of shipping time frames depending on the destination state. All time frames are the number of business days expected, not calendar days. KETOKERRI is not responsible for delays caused by the shipping companies, whether it be because of weather conditions or human error or mechanical failure. If Express shipping is needed, please contact us to make arrangements.

FREE SHIPPING TO ALL US STATES FOR ORDERS OVER $100

Free shipping applies to the all 50 states, Puerto Rico, the US Virgin Islands, and any other US territories where USPS Priority Mail delivers for qualifying orders. Free shipping will either be by USPS Priority Mail or UPS Ground and determined by KETOKERRI according to cost and efficiency. Where practical UPS Ground will be the preferred shipment method. See the section below, SHIPPING TIME, for a list of shipping time frames depending on the destination state. All time frames are the number of business days expected, not calendar days. KETOKERRI is not responsible for delays caused by the shipping companies, whether it be because of weather conditions or human error or mechanical failure. If Express shipping is needed, please contact us to make arrangements.

ALASKA, HAWAII, AND PUERTO RICO SHIPPING (ORDERS THAT DO NOT QUALIFY)

If an order to Alaska, Hawaii, Puerto Rico, and any other US territory does not qualify for flat rate or free shipping and requires extra shipping then the customer will be advised at that time. Flat rate and free shipping DO NOT APPLY in these cases.

SHIPPING TIME

Listing is by state under the service. Number of days is business days not calendar days. These are not guaranteed times but estimates of normal transit times.

UNITED STATES POSTAL SERVICE (USPS)

USPS Priority Mail – 2 to 3 day

  • All US states, Puerto Rico, US Virgin Islands

UNITED PARCEL SERVICE (UPS)

UPS Ground – 1-2 day

  • Arizona
  • Southern California
  • Southern Nevada
  • New Mexico
  • Utah

UPS Ground – 3 day

  • Arkansas
  • Northern California
  • Northern Nevada
  • Colorado
  • Hawaii
  • Idaho
  • Iowa
  • Kansas
  • Missouri
  • Montana
  • North Dakota
  • Nebraska
  • Oklahoma
  • Oregon
  • South Dakota
  • Texas
  • Washington
  • Wyoming

UPS Ground – 4 day

  • Alabama
  • Illinois
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Minnesota
  • Michigan
  • Mississippi
  • Ohio
  • Tennessee
  • Wisconsin

UPS Ground – 5 day

  • Alaska
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • Massachusetts
  • Maryland
  • Maine
  • North Carolina
  • New Hampshire
  • New Jersey
  • New York
  • Pennsylvania
  • Puerto Rico
  • Rhode Island
  • South Carolina
  • Virginia
  • Vermont
  • West Virginia

ADDRESS PROBLEMS

Any delivery problems arising from the address provided by the customer are the sole responsibility of the customer. Any fees incurred will also be the responsibility of the customer and will be paid for by the customer. Please do not send to an address where the delivery may be refused.

RETURN POLICY

We do not accept returns on any opened products once the customer has taken possession of the products. Returns on unopened products may be authorized, please call or email to make arrangements.

Customers who refuse to accept a package or have a package returned once it has shipped but before they take possession of the package will be responsible for the original shipping costs plus any return shipping costs. Free shipping does NOT apply under these circumstances.

DAMAGE POLICY

Please inspect your package immediately to determine whether there has been any damage or leakage. Report any damaged goods within 48 hours of receipt of your goods. We will replace defective products at no cost to the consumer. If a package is damaged during shipment, we will replace your order, and deal with the shipper for a refund.

We will not accept claims for damages that have not been timely reported within 72 hours of your receiving them.

DHL INTERNATIONAL SHIPPING

KETOKERRI uses DHL Express Worldwide for international shipping. Pricing will be generated at checkout. Tracking information will be provided at the time of shipping. Normal shipping time for DHL Express Worldwide is 2 to 3 business days. The customer will be responsible for any duties or fees originating from their government.

International customers MUST provide accurate contact information so that DHL can contact you by phone and email. If you provide inaccurate information and DHL cannot contact you there is no guarantee of delivery and there will be NO REFUNDS.

Below will be three lists of countries. The first list will be countries that have presented no problem and we have shipped to in the past. The second will be countries where delays may occur because of customs and the customer may have to provide information to their government but the package did get through. Finally, will be countries we have excluded because their governments are problematic. Purchases can be made by customers from these countries but must be shipped to US addresses or US based forwarding companies.

Customer assumes all risk for shipments to questionable countries. We cannot guarantee your government will let the shipment through and therefore cannot guarantee delivery.

DHL CONFIRMED COUNTRIES

  • AUSTRALIA
  • CANADA
  • CROATIA
  • ESTONIA
  • FRANCE
  • GERMANY
  • HONG KONG
  • ITALY
  • NETHERLANDS
  • POLAND
  • PORTUGAL
  • SAUDI ARABIA
  • SPAIN
  • SWEDEN
  • SWITZERLAND
  • UK

DHL QUESTIONABLE COUNTRIES

  • ROMANIA

DHL EXCLUDED COUNTRIES

  • ALL OF CENTRAL AMERICA
  • ALL OF SOUTH AMERICA
  • MEXICO
  • THAILAND
  • TURKEY

INTERNATIONAL COURIER SHIPPING
FOR MEXICO, CENTRAL & SOUTH AMERICA

Because the governments in Mexico, Central America, and South America have proved problematic to deal with, KETOKERRI has made arrangements with a door to door courier based in the US for deliveries into these regions. Your order will be shipped to this courier and then they will contact the customer with the courier costs of delivering to them. These costs would be close to what DHL would charge but the success rate will be far greater.

Please follow these instructions if you are ordering from Mexico, any country in Central America, or any country in South America.

  1. Use the billing address as the address associated with your credit card. In most cases this address will be used as the final destination address for final delivery by the courier. This should be your home address where you want the package delivered. If the billing address and final destination address are different, please make sure to note this and provide us with the final destination address separate from the billing address.
  2. Use the following address for the shipping address:
    • NCVEN Logistics & Transportation
    • ATTN: Alex Teran
    • 2501 South Mason Rd
    • Suite 237
    • Katy, TX 77450
  3. Place your order

Once the order arrives in Texas, you will be contacted by ketokerri.market@gmail.com with instructions for payment of the courier fee and final delivery instructions. Normal transit time to Mexico is four days. Normal transit time to Central or South America is seven days. Depending on what is ordered the fee should be around $80 for smaller orders and more for bigger orders.